Everything You Need to Know
Explore our FAQs to find everything you need to know about shopping with Nuwellth — from ordering and shipping to returns and product details.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Mercado Pago. Your payment information is secure with us!
Can I make changes to my order after placing it?
Unfortunately, we’re unable to make changes once your order has been processed. However, if it hasn’t shipped yet, reach out to us ASAP, and we’ll do our best to assist you.
Where do you ship?
We currently ship within the USA and internationally. For details on rates and delivery times, check out our Shipping Policy.
How long does shipping take?
Orders within the USA typically arrive in 3-7 business days. International delivery times vary but usually take 10-20 business days. You’ll receive tracking information as soon as your order ships.
Do you offer free shipping?
Yes! We offer free shipping on domestic orders over $99. International shipping rates will vary depending on your location.
Q: What is your return policy?
We accept returns within 30 days of purchase for unused and unopened items. For more details, visit our Return & Refund Policy.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive your returned item. You’ll receive an email confirmation once your refund has been issued.
Are your products natural and organic?
Yes, we take pride in offering high-quality, natural, and organic wellness products. You can find a full ingredient list for each product on its individual page.
Are your products cruelty-free?
Absolutely. We’re committed to cruelty-free practices and ensure that none of our products are tested on animals.
Do I need an account to place an order?
Nope! You can check out as a guest. However, creating an account allows you to track orders and save your details for faster checkouts.
Do you have a rewards program?
Yes! Join our rewards program to earn points for every purchase. Redeem them for discounts on future orders. Sign up here to get started!
How can I contact your customer support team?
You can reach us by email at beintouch@nuwellth.com or through our Contact Us page. We typically respond within 24 hours, Monday through Friday.
Can't find what you're looking for?
If you have additional questions, don’t hesitate to get in touch. We’re always here to help you on your wellness journey! Please email us at beintouch@nuwellth.com
